Online Customer Satisfaction Survey - eGuestSurv
eGuestSurv is a web based customer satisfaction survey application developed to address the specific needs of the hospitality industry, including hotels, game lodges, guest houses, bed and breakfast establishments, self-catering apartments, resorts and holiday apartments.
eGuestSurv is extremely easy to use, very affordable and a highly effective application that provides guests with a feedback channel and accommodation owners and managers never before seen, insight into guests likes and dislikes.
With eGuestSurv you can forget about paper based guest comment cards and move into the digital world where guests receive email survey invitations with your logo, and completed surveys are instantly included in reports and graphs.
eGuestSurv Benefits
Data is captured automatically, and results are available in real time.
Automated drill down reports, including surveys, countries, service departments and individual guests.
Get a customers perspective on service quality.
Quickly identify service areas that are problematic and those that are exceeding expectations.
Incorporate survey results into staff performance management programs.
Become more competitive, by tailoring your product according to your guest feedback.
Make strategic Marketing and Sales decisions based on guest feedback.
Cost effective, subscription based application, with no software or hardware investment.
Multiple Languages including English, German, French, Italian and Spanish.
Pricing:
eGuestSurv pricing is per accommodation establishment and is based on the number of rooms starting from R50 basic plus R15 per room.
Contact us now for a free demo version and start listening to your guests still today!
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