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| Toolkits |
 SME Toolkit
The SME Toolkit is a project of the Small and Medium Enterprise (SME) Department of the World Bank Group and is available in multiple languages through local partners - such as South Africa – around the world.
The two most important business challenges cited by both would-be and existing entrepreneurs are access to financing and — as importantly — access to business information and support.
The SA SME toolkit provides how-to articles, business forms, financial tools, online training, and information resources developed by leading experts, as well as free software tailor-made for SMEs.
All aspects of business set-up and management are covered, from business planning to accounting, financial management, human resources, international business (import / export), legal and insurance matters, marketing, sales, operations and information technology. As importantly, the site offers a range of self-assessment exercises and tools, aimed at enabling entrepreneurs to take control of problem-solving in their businesses.
Many entrepreneurs have industry-specific skills, but don’t necessarily have the training or experience to manage other aspects of the business. This is especially true of young first-time entrepreneurs, and those leaving salaried employment to start their own businesses. This Toolkit, then, is aimed at helping entrepreneurs to start, finance, formalise, manage and grow successful businesses, no matter what they might need.
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 TEP Toolkits
MARKETING IN TOURISM
A helpful guide to assist you to market your business in a way that increases your share of the market when running a business in the Tourism & Hospitality Industry.
Click here to download
COMMUNICATION IN TOURISM
A helpful guide to assist you to communicate effectively in the Tourism and Hospitality Industry
Click here to download
WEBSITE PLANNING
A guide to help you understand what you should include in a website and to build your confidence in website planning and development, and working with the internet.
Click here to download
TOURISM CHANNEL
A helpful guide to help you understand the way different organizations work together to bring about tourism in South Africa.
Click here to download
BUSINESS PLANNING
A helpful guide to assist you to focus on the potential viability and sustainability of your business.
Click here to download
LEGALITIES AND COMPLIANCE
What the law says about starting and or running a business in the tourism and hospitality sector.
Click here to download
BUSINESS ADMINISTRATION IN TOURISM
A helpful guide to assist you to understand the importance of effective Business Administration for running a business in Tourism and Hospitality Industry.
Click here to download
QUALITY ASSURANCE AND CUSTOMER CARE IN TOURISM
A helpful guide to assist you to better understand the importance of providing good customer service and a quality product or service when it comes to running a business in the Tourism and Hospitality Industry.
Click here to download
For more information about TEP, please visit TEP’s website.
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